Shipping & Returns

Returns Policy

Defective items will be accepted for exchange or repair at our discretion, within 30 days from the shipment date.  No refunds or credits will be granted after 30 days.  If the terms of the manufacturer’s warranty apply, please contact the manufacturer directly.  A product must be diagnosed “defective” by a member of our Technical Support Staff.  Any return found to be non-defective is subject to a restocking fee of 25% and all non-product related fees (shipping and handling fees) are non-refundable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. The money will be refunded to card the purchase was made on.

Shipping

We will process all payments at the time of purchase. Orders that were made before 4PM EST will ship out on that same business day. All orders made after 4PM EST will be processed and shipped out the following business day.

 

We can ship to virtually any address in the contiguous United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

When you place an order, we will provide free 2-day shipping and process that order within 48 hours. This is subject to change if there are no units available for that particular item.

Power Supply Specification

Power supply is optional and is purchased separately. The following Cisco models do not come with an A/C power adapter because these phones work through P.O.E (Power Over Ethernet):

  • Cisco SPA504G
  • Cisco SPA508G
  • Cisco SPA514G
  • Cisco SPA525G2

What is included is an RJ45 Ethernet cable. Power-over-Ethernet functionality allows you to place the business phone in locations that don’t have direct access to an electrical outlet. For those who prefer to power their device with an electrical outlet can purchase Cisco PA100 Power Supply for VoIP Phones from here.

Forms of Payment

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